PRIvacy policy

This privacy policy outlines how Come-Ski Chalet Company Ltd uses, collects and protects any information that you provide. We are committed to protecting your privacy online and offline and take all appropriate steps to ensure it is safe.

The Data Controller:
Come-Ski Chalet Company Ltd is the Data Controller for any personal information you supply to us in relation to enquires about our products, services and when contacting us as an enquiry, guest or supplier.

 

Our address is:
43 Auckland Road, Tunbridge Wells, Kent, TN1 2HP
Email: info@come-ski.com

 

What we collect:
Come-Ski Chalet Company Ltd may collect your personal and sensitive personal data when contacting us via our website, booking a holiday, using our website, paying for a holiday, completing a form or subscribing to our mailing list. :

  • General identification and contact information: your name, address, email, telephone details, gender, marital status, date of birth, nationality.

  • Bank account and card details when processing payments.

  • Information enabling us to provide hospitality services: dietary preferences etc.

  • For recruitment purposes if applying for a Job with Come-Ski Chalet Company Ltd.

 

What we use your information for:
We will use the data you have supplied to help you obtain the best service for you. We also require this information is to understand your needs and provide you with a better service, in particular for the following reasons;

  • Internal record keeping

  • We may use the information to improve our service to you

  • To contact you via email, SMS, phone about your booking

  • Directly market products and services, and advise you of any updates to our services. Where we do so you will be able to unsubscribe at any time from receiving any further communications from us.

  • We may periodically send promotional emails about new services, specials or other information (which we think you may find interesting) using the email address which you have provided).

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

  • To fulfil contractual obligations with our vendors/clients.

  • To trusted third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses. These third parties comply with similar undertakings of privacy and confidentiality.

  • The personal and sensitive personal information you provide us may be sent to clients and third parties located outside the European Economic Area (EEA). When we transfer your personal information outside the EEA we will take reasonable steps with the aim of ensuring that your privacy rights continue to be protected.

  • We may also release your personal information to regulatory or law enforcement agencies, if they require us to do so by law.

 

What legal basis do we rely on to process your Personal Information?

 

Consent

Come-Ski Chalet Company Ltd processes some sensitive data with your consent. For example, when additional information is required such as data concerning health, dietary requirements etc. You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

 

The processing is necessary to fulfil a contract
Come-Ski Chalet Company Ltd may process your data when we need to do this to fulfil a contract with you, including making a booking with us.

 

Legitimate interest
Come-Ski Chalet Company Ltd also processes your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights. Our legitimate interests include:

  • Ensuring the security and integrity of our Services and in ensuring that our Website operates effectively.

  • Providing and supplying services to our guests and third-party suppliers.

  • Protecting guests and other individuals and maintaining their safety, health and welfare.

  • Sending communications on booking information, which is relevant to our guests.

  • Handling guest and suppliers’ queries, complaints or disputes.

  • Fulfilling our duties to guests, staff, suppliers and individuals

 

How long do we keep your information for?
We will only retain your data for as long as there is either a statutory requirement for us to do so or to be able to provide a service to you. This will usually require us to retain your personal data after any business relationship has ended for accounts and records purposes and to deal with any account support questions. If we have not had meaningful contact with you (or where appropriate the company you are working for or with), for a period of three years – your personal data will be deleted.

How we use Cookies
Many websites place cookies whenever a user visits their sites, in order to track traffic flows. Cookies are text files, which identify your computer to the server. Come-Ski Chalet Company Ltd may use cookies from time to time only to make your web experience better. 

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Your rights to your information
You can object or withdraw your consent to the use of your personal information at any time. This may affect the services we are able to supply you.

Where Come-Ski Chalet Company Ltd is the data controller you are entitled to the following subject to some legal exemptions: –

  • Right to be informed about the personal data the Company processes on you;

  • The right of access to the personal data the Company processes on you;

  • The right to rectification of your personal data;

  • The right to erasure of your personal data in certain circumstances;

  • The right to restrict processing of your personal data;

  • The right to data portability in certain circumstances;

  • The right to object to the processing of your personal data that was based on a public or legitimate interest;

  • The right not to be subjected to automated decision making and profiling; and

  • The right to withdraw consent at any time.

For more information on your rights please visit the ICO website https://ico.org.uk/

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and General Data Protection Regulation (GDPR).

 

If you would like a copy please submit your request in writing to: –

Jay Wickenden info@come-ski.com

Changes to Privacy Policy 

We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business and legal requirements. We will place updates on our website.

COME-SKI CHALET COMPANY LTD

43 Auckland Road, Tunbridge Wells
Kent TN1 2HP

Tel: +44 7729 702968
Email: info@come-ski.com

 

Company No. 11361088